Frequently Asked Questions

What is a specialty pharmacy?

A specialty pharmacy provides medications created to target and treat complex medical conditions and rare diseases. These medications are often very expensive and require special handling. They can be taken by mouth, injected, inhaled or infused.

Why should I pick a speciality pharmacy when I can drive to a retail pharmacy in my neighborhood?

Specialty pharmacies handle medications that are considered the most complex and often require special handling. Our specially trained pharmacists can make your treatment experience easier and more comfortable, and we offer a 24/7 support staff to answer any of your questions. We keep ample stock of medications available, so you can adhere to your physician's prescribed treatment schedules without delay.

Our services include:

  • An individualized patient care plan
  • Verbal and/or written education about medications
  • Medication self-administration training
  • Communication with your physician
  • Assistance in identifying financial assistance programs
  • Delivery of all medications and medication supplies
  • Clinicians available 24/7 for emergency support

If I'm new to BriovaRx, how do I get started? (Video)

To get started online, simply complete the New Patient Form and a member of our team will follow-up with you.

If you need assistance filling out the form, watch our how-to video:

Can I get all my prescriptions though your pharmacy?

We are a specialty pharmacy. We suggest you continue to use your regular pharmacy for all other medications. However, it is important for us to know about any changes to other medications you receive at your regular pharmacy.

How do I get my medications from your pharmacy?

Simply call us at 1-855-4BRIOVA (1-855-427-4682). Our pharmacy team will work with you and your doctor's office to fill your prescription and provide knowledgeable assistance and education. We offer convenient walk-in service and also coordinate delivery of medications directly to your home or preferred location. We use experienced overnight carriers, such as UPS, to ensure the medications are carefully shipped. If your medications require special handling or refrigeration, they will be packed and shipped accordingly. There is no cost for shipping or handling.

If I have existing prescriptions with BriovaRx, can I manage my account online?

Yes. Using information found on your prescription bottle, you are able to create a login account where you can:

  • view your patient care chart
  • manage your patient information
  • initiate a prescription refill
  • manage your orders
  • have live consultations with BriovaRx clinicians about medications and conditions using BriovaLive

How do I request a prescription refill? (Video)

You can initiate a refill request online after you've created an account. Once registered, you can refill your prescriptions plus check your prescription history, order and shipping status, medical coverage and more.

If you need assistance requesting a refill, watch our how-to video:

Do I have to be there to sign for the prescription when it is delivered?

It is not necessary. Before shipping any order (new or refill) we will always make contact with you to confirm the delivery date, and agree on a safe place to leave your package, so you can easily retrieve your delivery, on time.

Do you offer Saturday delivery?

When necessary, we can arrange for Saturday delivery. We sometimes suggest avoiding Saturday deliveries, because the level of service can differ in certain areas. We prefer to have the prescription delivered to you during the week, to keep with the medication schedule prescribed by your doctor.

Can I see the status of my order online? (Video)

You can track the status of your orders by accessing your online account and clicking 'Orders'. From there, you can see the status of any pending online order requests or view the status of any open orders we have for you; this includes orders that were placed over phone or by your physician.

If you need assistance with your orders, watch our how-to video:

If I still need help or want to talk to someone, what time can I reach someone from customer service?

  • Birmingham, Alabama
    Mon-Fri; 8:30am-5:00pm CST
  • Los Angeles, California
    Mon-Fri; 8:30am-5:00pm PST
  • Miramar, Florida
    Mon-Fri; 8:30am-5:00pm EST
  • Clayton, Georgia
    Mon-Fri; 8:30am-5:00pm EST
  • Jeffersonville, Indiana
    Mon-Fri; 8:30am-8:00pm EST
    Sat; 8:30am-5:00pm EST
  • Lenexa, Kansas
    Mon-Fri; 8:30am-5:00pm CST
  • Lake Charles, Louisiana
    Mon-Fri; 8:30am-5:00pm CST
  • South Portland, Maine
    Mon-Fri; 8:30am-5:00pm EST
  • Avon, Massachusetts
    Mon-Fri; 8:30am-5:00pm EST
  • Columbus, Mississippi
    Mon-Fri; 8:30am-5:00pm CST
  • Las Vegas, Nevada
    Mon-Fri; 8:30am-7:00pm PST
    Sat; 8:30am-5:00pm PST
  • Long Island City, New York
    Mon-Fri; 8:30am-5:00pm EST
  • Franklin, Tennessee
    Mon-Fri; 8:30am-5:00pm CST
  • Lubbock, Texas
    Mon-Fri; 8:30am-5:00pm CST
  • San Antonio, Texas
    Mon-Fri; 7:00am-7:00pm CST
  • Dunbar, West Virginia
    Mon-Fri; 8:30am-5:00pm EST

A member of our team of pharmacists and nurses is available 24 hours a day, seven days a week for emergency "on call" services. You can call toll-free at 1-855-4BRIOVA (1-855-427-4682).

My doctor told me I will need to inject some of the medications myself, and I've never done this. Can you help me? (Video)

Our pharmacy offers a number of resources to help you learn how to inject your medication. A specially trained staff member will provide guidance over the phone during your initial consultation, walking you through safe, comfortable administration. You can also request a live video consult and demonstration with an expert clinician through BriovaLive when you log in to your secure patient account. We provide educational literature and information with your medication shipment.

If you need assistance with BriovaLive™, watch our how-to video:

I was recently diagnosed with a condition that requires home infusion services. Can you help me?

Yes! With BriovaRx Infusion Services, patients have the opportunity to receive vital fluids and medications in the comfort and privacy of their own home. You can learn more about BriovaRx Infusion Services by visiting our website .

What are the general browser requirements to use this site?

  • Browser version requirements
    • Google Chrome 46 and above
    • Mozilla Firefox 44 and above
    • Internet Explorer (10 and 11 - with OpenTok plugin installed: Download plug-in )
  • Mobile device Operation System requirements
    • For iOS device: iOS 9.0 or later
    • For Android device: 5.1 or later
  • Download the iOS app or Google Play app on mobile devices for best experience

I am having technical difficulty using BriovaLive on my computer. Can you help me?

  • Browser version requirements
    • Google Chrome 46 and above
    • Mozilla Firefox 44 and above
    • Internet Explorer (10 and 11 - with OpenTok plugin installed: Download plug-in )

I am having technical difficulty using BriovaLive on my mobile device. Can you help me?

  • Mobile device Operation System requirements
    • For iOS device - iOS 9.0 or later
    • Android device - 5.1 or later
  • Download the iOS app or Google Play app on mobile devices for best experience
  • Make sure Android devices default browser setting is Chrome
  • Non-supported browser: Safari
  • Need a webcam or webcam enabled devices. Select appropriate devices when asked "Would you like to share your camera and microphone with BriovaLive.BriovaRx.com"?
  • Need audio or audio enabled devices. Select appropriate devices when asked "Would you like to share your camera and microphone with BriovaLive.BriovaRx.com"?
  • If still having difficulties, call us at 1-855-4BRIOVA (1-855-427-4682) for immediate support or email us at BriovaRxPortalSupport@BriovaRx.com